Refund policy

RETURNS & REFUNDS

Because many PBC products may be made to order, we generally do not accept returns or exchanges because of:

• Incorrect size or color selected by the customer
• Change of mind
• Incorrect personalization submitted by the customer
• Incorrect shipping information submitted by the customer

If your merchandise arrives damaged, defective, misprinted, or incorrect due to an error in fulfillment, please contact us promptly.

Include your order number, an explanation of the problem, and photographs when applicable.

After reviewing the issue, PBC may offer an appropriate resolution, including a replacement or refund.

CANCELLATIONS

Please submit cancellation requests as quickly as possible.

Once an order has entered production, fulfillment, or shipping, cancellation may no longer be possible.